About JK Pools and Spa
JK Pools and Spa (“we”, “us”) operates this website at https://jkpoolsandspa.com. The business is owned and operated by Jeff Kingdon, who is the person responsible for your personal information under BC’s Personal Information Protection Act (PIPA). We are a pool maintenance, cleaning, and repair business serving Surrey, Langley, Maple Ridge, and White Rock, British Columbia. For any questions about this policy or our privacy practices, contact us at [email protected] or call 778-990-4539.
What personal information we collect
We collect only the personal information you choose to give us.
Information you provide
When you use our contact form, call us, or email us, we may collect your name, phone number, email address, and the details of your pool service request (for example, your address, pool type, and what service you need). We use this information solely to respond to you, schedule service, and provide the pool services you request.
Comments
This site does not currently operate a public commenting system. If commenting is enabled in the future, we will collect the information submitted in the comment form along with the commenter’s IP address and browser user-agent string to help detect spam.
Cookies and analytics
Like most websites, we and our service providers may use cookies and similar technologies to understand how the site is used so we can improve it. Any analytics we use is intended to be aggregated and does not identify you personally. You can control or reject cookies through your browser settings; doing so may affect how some parts of the site function.
How we use your information
We use your personal information to respond to enquiries, schedule and perform pool services, maintain records of the work we do, and communicate with you. We do not sell, rent, or trade your personal information. We do not use it for unrelated marketing.
Who we share your information with
We do not sell or disclose your personal information to third parties for their own marketing purposes. We may share information with service providers who help us operate the website or deliver our services (for example, our web host or email provider), and we may disclose information if required by law or as necessary to protect our rights. We do not sell or trade customer information.
How long we retain your information
We retain the personal information and service records you provide for as long as needed to manage our business relationship with you and meet legal, accounting, and tax record-keeping requirements. If you would like the personal information we hold about you corrected or removed, contact us and we will do so unless we are required to keep it.
Your rights under BC’s Personal Information Protection Act (PIPA)
Under British Columbia’s Personal Information Protection Act, you have the right to request access to the personal information we hold about you, to request corrections if it is inaccurate, and to withdraw consent for future collection and use (subject to legal limitations). To make a request, contact us at [email protected] or 778-990-4539. You also have the right to file a complaint with the Office of the Information and Privacy Commissioner for British Columbia.
How we protect your information
We take reasonable precautions to safeguard the personal information we collect. This includes restricting access to the information to the people who need it to operate our business, keeping electronic records on secured systems, and using secure connections where we can. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Third-party services and embedded content
Our site may contain links to, or embedded content from, other websites (for example, a map showing our location). These third-party sites are governed by their own privacy policies, and we are not responsible for their content or practices.
Children
Our services and this website are intended for adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this privacy policy from time to time. When we do, we will revise the date at the top of the page. Continuing to use the website after changes are posted means you accept the updated policy.